Management Training

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course content

Introduction

Working with people to achieve results

Defining management, skills required, management style, importance of a good beginning

Working with people to achieve results

Setting goals, project management, ensuring staff development, first staff appraisal

Prep for day 1 on the job

Working with people to achieve results

Adding structure to the team

Importance of preparation, self-analysis, making an action plan, reconnaissance, thinking about day one

Adding structure to the team

Establishing yourself as a manager

Adding structure to the team

Addressing the needs of the team, the individuals and the task, organisational structure, involving and empowering people, manager's role as catalyst

Establishing yourself as a manager

Consider staff expectations, actions to take immediately, your first staff meeting, tackling your first real issue, establishing the ground rules, authority and discipline, positioning yourself as manager, communications

Maintaining success

Establishing yourself as a manager

Short-term vs. long-term objectives, manager's role as agent for change, activity cycle to build on success

Creating staff loyalty and commitment

Balancing the interests of different parties, credit the team but ensure your credibility, motivation, importance of a consistent approach to management

Summary

Creating staff loyalty and commitment

Keeping the overall management process in mind, managing people - key issues, never rely on good luck

course Content

The Manager's Role

Management, management tasks, manager v specialist, transition, specialist to manager, role conflict

Leading

The Manager's Role

Leadership, leader's values, leadership activities, setting direction, aligning the team, motivating & inspiring

Planning

The Manager's Role

Controlling

Principles, the supertanker syndrome, checklist, applications, the planning cascade, mission/ strategies/objectives, how to set a good objective, the evidence challenge, why set objectives?

Controlling

Control & motivation, correcting errors, disciplining, appraising, review timetable, incident file, the appraisal interview.

Achieving

Controlling

Organizing

Personal goals (exercise), job map (exercise), job mapping on the job, objectives (exercise)

Organizing

Controlling

Organizing

Organizing time (principles, key goals, instruments, time-savers), organizing work (job descriptions, job specifications, job maps), making decisions

course Content

Managing to work with others

Working with your boss, being part of a team, handling interruptions, assertion, saying 'No', asking for help

Managing what you do

Managing to work with others

Job clarification, procrastination, setting priorities, estimating time, planning.

Managing where you work

Managing to work with others

Managing where you work

Dealing with paper, filing, tips for the regular traveler/working on the move

Managing everyday

Managing your communications

Managing where you work

Prime time, taking control, problem solving, mind mapping, making decisions, stress

Managing your communications

Listening, handling the phone, e-mail, reading, writing, meetings, chairing meetings

Display their FAQs

Managing your communications

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

course Content

Introduction

Psychology of decision making

What is a decision, what is not, key components, why some decisions are harder, benefits of adopting the right approach, common errors

Psychology of decision making

Individuals vs groups, The Herrmann Brain Theory, group dynamics, characteristics of decision-makers, measuring consensus

Framework of decision making

Psychology of decision making

Framework of decision making

A seven-step approach: define, understand, identify, evaluate, prioritize, review and take action

Communicating a decision

Decision support analysis

Framework of decision making

Communicating the what and the how, structuring your argument

Decision support analysis

A review of the analysis options available, including: decision trees, influence and Venn diagrams, probability analysis, scenario planning, risk analysis and matrices.

Conclusion

Decision support analysis

Essentials of decision-making, benefits of effective decision-making, tips, build the argument

course Content

Introduction

Before the meeting

Group Dynamics

The costs, opportunities and dangers

Group Dynamics

Before the meeting

Group Dynamics

Group motivation, how much discussion

Before the meeting

Why and who?, objectives and agenda, timing, environment, equipment, punctuality, frequency

After the meeting

Leading the meeting

Before the meeting

Minutes: purpose, layout, distribution

Meetings procedure

Leading the meeting

Rules of procedure for more formal meetings

Leading the meeting

Role of leader, promoting discussion, dealing with conflict and challenges, handling disorder

Participating in the meeting

Why attend?, rules of good communication, preparation and delivery

Summary

Participating in the meeting

Summary and checklist

managing people

In today's hyper-competitive business climate, managers who help employees achieve their individual potential stand to get-and stay-ahead.

Course content

This program offers new and seasoned managers the essential training they need to achieve more, both personally and professionally. The training is designed to provide practical strategies and tips to help you get ahead.What's something exciting your business offers? Say it here.

Learn to

Delegate the right work to the right employee
Motivate people to outperform the competition
Establish and empower effective teams Manage multiple projects and stay on track
Inspire trust and lead in times of change

the new manager starter guide

course content

Introduction

Working with people to achieve results

Working with people to achieve results

Working with people to achieve results

Working with people to achieve results

Working with people to achieve results

Prep for day 1 on the job

Working with people to achieve results

Adding structure to the team

Adding structure to the team

Establishing yourself as a manager

Adding structure to the team

Establishing yourself as a manager

Establishing yourself as a manager

Establishing yourself as a manager

Maintaining success

Establishing yourself as a manager

Establishing yourself as a manager

Creating staff loyalty and commitment

Creating staff loyalty and commitment

Creating staff loyalty and commitment

Summary

Creating staff loyalty and commitment

Creating staff loyalty and commitment

successful manager

course Content

The Manager's Role

The Manager's Role

The Manager's Role

Leading

The Manager's Role

The Manager's Role

Planning

The Manager's Role

Controlling

Controlling

Controlling

Controlling

Achieving

Controlling

Organizing

Organizing

Controlling

Organizing

time management

course Content

Managing to work with others

Managing to work with others

Managing to work with others

Managing what you do

Managing to work with others

Managing to work with others

Managing where you work

Managing to work with others

Managing where you work

Managing everyday

Managing your communications

Managing where you work

Managing your communications

Managing your communications

Managing your communications

Display their FAQs

Managing your communications

Managing your communications

effective decision making

course Content

Introduction

Psychology of decision making

Psychology of decision making

Psychology of decision making

Psychology of decision making

Psychology of decision making

Framework of decision making

Psychology of decision making

Framework of decision making

Communicating a decision

Decision support analysis

Framework of decision making